Shipping & Order Information

Order Processing:

All orders are processed within 1-2 business days of placing your order. You’ll receive an email confirmation of your order once confirmed. However, please read further for details on shipping times.

Shipping Times:

All orders from Drop 1 are one off and made upon order.  If "Pre Order" is shown on the product page, delivery will take 4 - 5 weeks from order confirmation. If Pre Order is not shown, items will be shipped upon order, delivery within 5 business days for UK orders and 7 - 10 business days for all other countries. All orders from Drop 2 are shipped upon order with delivery within 7 business days for UK orders and 10 - 13 business days for all other countries. If you require expedited shipping due to a special occasion, email admin@marieola.com and we will see what we can do!

Where do you ship to:

We ship worldwide.

U.S: Custom and duties are included within the price so there will be no surprise charges on delivery.

All other countries: Custom and duties must be paid by the customer upon delivery, if required.

Returns & exchanges:

All orders from Drop 1 are final given they are made to order (we are unable to accept returns). All orders in Drop 2 can be returned or exchanged if requested within 7 days of order receipt. Note that the cost for returns and exchanges if outside of the UK must be paid for by the customer. If you are a UK customer, please email admin@marieola.com for free return / exchange instructions.